Refund policy

Addison Belle will happily accept returns of products purchased directly from us!

If you purchased from a retailer, please contact the retailer for additional details on how to return.

Common Return Questions

How do I return?

  1. Enter your email address and order number on the Returns page
  2. Follow the screen instructions by confirming your address and selecting the items you want to return
  3. Upon completion, you will get a confirmation email with shipping guidelines

What items are returnable?

  • Within 30 days of order date
  • In original condition
  • Unwashed and unworn
  • With tags and in original packaging

What items are non-refundable?

Non-returnable items:

  • Items that are used or washed
  • Items that do not have original packaging and tags
  • Items purchased more than 30 days prior

Damaged items MUST be reported within 3 days of receiving the goods to info@addisonbelle.com, no exceptions.

 

We do not accept exchanges

If you would like to exchange an item for a different color, size, or style, please place a new order for that item and send back the original order for a refund within 30 calendar days of receipt.

 

Are there any charges for return?

  • No restocking fees
  • A return shipping label and instructions will be provided when your return is approved. We provide you with a return label at $7 and it will be deducted from your total refund amount.
  • Packages sent back without using our provided shipping label and using our return center will delay your return process 15+ days. We are not responsible for customers who send back items out of our policies stated above and choose to return by personal couriers and shipping labels. If your item(s) is not delivered, no tracking and/or states delivered but our warehouse has not received it, we reserve the right to decline your refund and return. No Exceptions. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned items within 10 business days. We will also notify you of the approval or rejection of your refund via our return center.
  • Refunds are issued back to the original form of payment(s).
  • Refund will be processed and a credit will automatically be applied to the original method(s) of payment within 10 business days.

Return instructions for shoppers

  1. Pack all the returned items, along with a print off of your return authorization slip securely in a box. You can use the box items arrived in or another box if you prefer.
  2. Affix the provided shipping label and ship back with the courier stated on your shipping label ( ex: USPS, UPS, FEDEX ) to ship the package. The return address for the package is:

    Addison Belle
    119 Mt Vernon Ave
    Unit #2011
    Mount Vernon, NY 10550

Please allow 15 business days to process all returns. Once approved, you will be notified via email and the refund will be credited to your original form(s) of payment.

 

Still have questions? Email us at info@addisonbelle.com with your full name and order number, and we will get back to you shortly.